b'June 2023 from the Publisher5Ask the Vet: Beware the Summer Heat DONT EXPECT IT BECAUSEYOU PROBABLY WONT GET IT9Lee Anderson: Did You Know, Each month I hope and pray for a brainstorm to write about. Some months it doesnt pop into my head until In the Old West. Im being called and told, Mike you have one day until we go to print. 11John Samsill: From the Back of the Box This month it 12Cowboy Wisdom: Everyone Has Talents 22 came to me as I 9 14 Cowgirl With A Pen: What Papa Taught Me was driving to work two days prior to going to print. My thought was, Keep your expectations high and demand 17Bill Roberts: Apache Terror on quality, be happy and dont just settle.So, I was driving into work, my phone rang, and I answered it, hands free the Gila in 1885 talking in the truck while driving. My caller ID told me who it was before 20A Cowboy Rests in Heaven: I answered it, so no surprise. When my dad passed away on March 2nd, he and my mom had a grave site and memorial stone that they had purchased Larry Mahan years ago in the Bohemian National Cemetery in Omaha, Nebraska. There is a huge monument that says BARNA and my grandparents, aunts and 22Bridgette Crosby: The June Garden uncles are all buried in the area with their own individual head stones. So at the end of March I called the monument company. It used to be owned 17 24AZ Road Trip: Ghost Towns, Part 3 by the family; however, it has new corporate owners but still carries the family name for the business. I needed them to inscribe the date of my 26Crossword / Sudoku / Cowboy Comic dads death on the stone. Everything else had been done years ago. The 28Arizona Real Country Equine Supply Source 24 individual I spoke with back in March took all my information and my payment. Before I hung up I said when they get the inscription done will they email me a picture? He said of course they always do that. Just 31 Running the Race: Listen speaking with the guy on the phone I had my doubts that he could tie his shoes and chew gum at the same time. When he answered the phone and 32Jim & Bobbi Jeen Olsons Collectors Corner: I told him I was from Arizona, he said it seemed like everyone he talked with this morning was from out of town which is much more work for The Changing Morality of Collecting him. See what I mean? Ok, back to my current phone conversation with the man from the monument company. He told me that the inscription 34Bob Boze Bell: True West Moments was done and that is why he was calling me. At that time I asked if they were going to email me the picture of the finished head stone inscribed. 36 Frank & Dotties Real Country Recipes His wordsnormally the inscriber does send pictures but with this batch of inscriptions he did not take any pictures, so the answer is NO. I thought 38Alan Rockman: The Story of Crazy Horse, Part 7 for a second and then said, that doesnt surprise me because these days the one thing you can always count on is for a business that you are working 42COVER FEATURE: 2023 Prescott Frontier Days 36 with and paying to do a job, to let you down. Customer satisfaction is no Presents Worlds Oldest Rodeo longer part of doing business. He said nothing as if he never even heard what I said. He didnt care and he had other calls to make. At that point I 44Randy Miller: Your Constitutions said I guess I can have someone living in Omaha go to the cemetery and take a picture for me. He said good idea, goodbye.46DIY: Outdoor EntertainingRunning a business is not easy, all kinds of things happen in a day to affect 49A View of the Zoo: Wildlife World Zoo, Aquarium a persons mood/attitude. The people that a business has to work with daily can be demanding, rude, impatient, snarky, or enjoyable and pleasant. & Safari Parks Newest Ride and Fan Favorites! What are you doing to make your business a good customer experience? What are you doing as a customer to create a good experience while at 52Justin Legler: Summers Here, that business? Yes, its up to each and every one of us to wake up and know that we share space with others and treat them like we want to be treated. 46 Years This Year, and Goodbye USA!!! Sounds like something Mom would say, right? You have no idea what the person next to you is going through at that moment but you can still be 5796.3 Real Country Upcoming Concerts kind, thoughtful, considerate, and patient to them. The idea of customer satisfaction come to mind, a measure of how well a companys products, 59Water Harvesting and Landscape services, and overall customer experience meet customer expectations. Design Classes Coming to San Tan 57 These days a business can be rated on line and reviews can be posted, but you always wonder how many are real? Business owners are trying to get Valley Library creative to get stars and good reviews even if it means buying them so your business looks good online. Yes, it happens. I bought something online and checked standard shipping which was five to seven days. I received 38 63 News from Copper State Peruvian Horse Club an email immediately that said I could get express next day shipping for 65Glendale Equestrian Ride Report free if I would go online and give them five stars for a rating. My question was how could I do that, since I have not received the item yet? Yep, Ill be 68Arena Directory getting my order in five to seven days.71AHSRA Results: Holbrook Life is not filled with KUMBAYA, its just a word. Nowhere is 76 Taking Care of Business: it written that your life will be filled with happy people. Special Advertiser Section Happy peoplehmmmmm that does sound good doesnt it? 77Classified Ads Happiness, pass it on. I hear it 78 Advertiser Index can be contagious.80June 2023 Equine Event Calendar65 81 June Events Around the State 81 Mike Barna, Publisher ArizonaRealCountryMagazine@gmail.com4 June 2023'